Damaged & faulty goods
Please notify the team within 2 business days so we can arrange a replacement.
At the time of delivery, please check all products for any sign of packaging or product damage and check the number of products delivered against the delivery note. You should report any damaged or missing products to our Customer Service Team within 2 business days on 01524 413918 or via our contact form.
In the unlikely event that a delivered product is faulty or damaged, we will exchange it or provide you with a refund, as long as we are notified of the product's fault within 30 days of it being delivered to you.
Please inform us within 14 days and we will give you a full refund by the same method as your original payment. You should contact our Customer Service Team on 01524 413918 or via our contact form below. To be eligible for a return, please ensure goods are:
Unused or uninstalled
In the same condition that you received it
In the original packaging
How to return goods?
The fastest way to get an exchange or refund is by completing our customer services form. Please provide as much detail as possible and include the order number, full name and address. Once we have received your communication, we will notify you via email with an arranged collection/ returns date.
We will notify you via email once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 10 working days. Please remember it can take some time for your bank, credit card company or PayPal to process the transaction.
All of our products come with a manufacturer’s warranty, for details of the applicable terms and conditions, please refer to the documentation you received with your product.